Privacy Policy

Privacy Policy

Welcome to Smiles and Giggles (“we”, “our”, “us”), an online store specializing in kids’ toys, birthday return gifts, and related children’s products. We are committed to protecting your privacy and ensuring a safe online experience for parents, guardians, and users of our services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, mobile application, or any future digital platform operated under the Smiles and Giggles brand.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information (Parents / Guardians)

When you place an order, register, or contact us, we may collect:

  • Name of parent or guardian

  • Email address

  • Mobile number

  • Shipping and billing address

  • Order details and purchase history

b. Children’s Information

Smiles and Giggles offers products for children, but we do not knowingly collect personal information directly from children under 13 years of age. All transactions and interactions must be completed by a parent or legal guardian.

c. Payment Information

We do not store or process sensitive payment information such as card numbers, UPI IDs, or wallet details. All payments are handled securely by authorized third-party payment service providers.

d. Automatically Collected Information

We may collect limited technical information such as:

  • IP address

  • Device and browser type

  • Pages visited and usage data

This information is used solely to improve our services and user experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and service-related messages

  • Improve our products, services, and website/app performance

  • Send promotional messages (only if you opt in)

  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared only with:

  • Delivery and logistics partners for order fulfillment

  • Payment service providers for secure transactions

  • Legal or regulatory authorities when required by law

All such parties are obligated to protect your data.

4. Data Security

We take reasonable measures to protect your personal information, including:

  • Secure infrastructure

  • Restricted internal access

  • Encrypted data transmission where applicable

While we strive to protect your data, no method of electronic storage or transmission is completely secure.

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Improve site functionality

  • Understand customer preferences

  • Analyze traffic and performance

You can control cookie usage through your browser settings.

6. Your Rights and Choices

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Opt out of promotional communications

Requests can be made using the contact details provided below.

7. Third-Party Services

Our platforms may include links or integrations with third-party services. Smiles and Giggles is not responsible for the privacy practices of those external services.

8. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

Smiles and Giggles

Email: info@smilesandgiggles.in

Phone: +91 9998077337